Returns & Refunds Policy
This policy explains the rights of consumers buying measuring wheels from Rotosure online or by telephone. A consumer is an individual buying wholly or mainly outside their trade, business, craft or profession. Business customers should contact us about the terms applicable to their purchase.
Your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, are not affected by this policy. Sale items carry the same statutory protections as other goods.
Business information
Rotosure is the website and brand name of O'Keeffe Measurement Limited trading as Avancer UK.
Company name: O'KEEFFE MEASUREMENT LIMITED. Company number: 11513817.
Registered in England and Wales.
Registered office: 8 Cranbourne Close, Timperley, Altrincham, Cheshire, United Kingdom, WA15 6LR.
Trading, correspondence and returns address: Rotosure / Avancer UK, 4C Stag Industrial Estate, Atlantic Street, Altrincham, WA14 5DW, United Kingdom. This is our operating address, not our registered office.
You can send returned goods, cancellation notices, complaints and other correspondence to our trading and returns address above. Please send returned goods to this address rather than the registered office.
Contact us about a return
Please call 07984 327425 to arrange a return. You can also email mike@avanceruk.com or use our contact page.
Please give your name, order number or other proof of purchase, and details of the goods you wish to return. If there is a problem with the goods, please explain what has happened so we can help.
Please send returns to Rotosure / Avancer UK, 4C Stag Industrial Estate, Atlantic Street, Altrincham, WA14 5DW, United Kingdom. You do not need prior approval or a returns reference number to exercise a statutory right to cancel. A clear cancellation notice is sufficient; you do not need to wait for our reply before notifying us within the cancellation period. Any delay on our part in providing return instructions will not reduce your statutory rights.
Changing your mind
For a consumer distance purchase, you can normally cancel without giving a reason up to the end of 14 days after delivery. The period starts on the day after you, or someone you nominate other than the carrier, receives the goods. If goods from one order arrive separately, it normally starts after the last item is delivered. You can also cancel before delivery.
Tell us clearly that you wish to cancel by telephone, email or another clear statement. You may use the cancellation form supplied with your order, but you do not have to. Keep a record of your notice. If the law gives you a longer cancellation period, that longer period applies.
After telling us, send the goods back without undue delay and no later than 14 days after notifying us of cancellation, unless we have agreed to collect them.
Return postage for change-of-mind returns
You are responsible for the direct return-postage cost when you change your mind, provided we told you this before you bought the goods. If we did not give the required information, we will bear the cost where the law requires.
For goods that cannot normally be returned by post, we will provide the required return-cost information before purchase. No unannounced collection charge will be imposed.
This change-of-mind rule does not apply to return costs that we must bear for faulty, damaged, misdescribed or incorrectly supplied goods.
Looking after the goods
Please take reasonable care of the goods and pack them securely for return. You may inspect them as you reasonably would in a shop to establish their nature, characteristics and how they work.
Opening packaging does not, by itself, remove your cancellation rights. Original packaging is helpful where available, but unopened or original packaging is not a blanket condition of a statutory return. Please include the accessories and parts supplied, where possible, and retain proof of posting.
For a change-of-mind cancellation, we may make a deduction only for an actual loss in value caused by handling beyond what is necessary to inspect the goods, and only where the law allows and the required cancellation information was provided. We will explain any proposed deduction. There is no restocking or cancellation fee.
Refunds after cancellation
We will refund the price paid for the cancelled goods, including applicable VAT, subject only to a lawful handling deduction described above.
If you cancel your whole order, we will also refund the original standard delivery charge where required by law. If you expressly chose an optional delivery upgrade, we need only refund the cost of the least expensive standard delivery option offered for that order and address. A standard regional delivery charge is not an optional upgrade simply because it is higher than the mainland England/Wales charge.
For a part-order return, we will explain the delivery-charge refund applicable to that order and refund any amount required by law. Outbound delivery charges are not automatically non-refundable.
We will reimburse you without undue delay. If we have not offered to collect the goods, the deadline is 14 days after we receive them back, or 14 days after you provide evidence of sending them back, whichever is earlier. We may withhold reimbursement until we have the goods or that evidence, whichever comes first. If we have offered to collect the goods, or no goods were supplied, we will refund within 14 days after you tell us you are cancelling.
Refunds use the same payment method as the original purchase unless you expressly agree otherwise, with no refund fee. You do not have to accept a credit note instead of a refund to which you are legally entitled.
Faulty, damaged, misdescribed or incorrectly supplied goods
Please contact us if goods arrive damaged, are faulty, do not match their description, or are not what you ordered. We are responsible for supplying goods of satisfactory quality, fit for their purpose and as described. These rights are separate from the change-of-mind cancellation period.
Consumers normally have a 30-day short-term right to reject goods that do not meet those standards and receive a full refund. The applicable period may be paused or extended when a repair or replacement is requested.
After that period, you may be entitled to a repair or replacement at no cost, within a reasonable time and without significant inconvenience. If neither remedy is available, one repair or replacement attempt fails, or the remedy is not provided as required, you may be entitled to a price reduction or to reject the goods for a refund. For these measuring wheels, no deduction for use applies when the final right to reject is exercised within the first six months. Any deduction permitted on a later rejection will follow the law; a change-of-mind handling deduction will not restrict your faulty-goods rights.
We will arrange collection or pay reasonable return costs where required by law. Please contact us so we can agree a suitable method; this does not make your statutory rights conditional on our prior approval. No arbitrary short deadline for reporting delivery damage replaces those rights.
Where you are entitled to a statutory rejection refund, we will pay it without undue delay and within 14 days after agreeing that you are entitled to it. We will also refund delivery charges and other costs where legally required.
Questions or concerns
Call 07984 327425 or email mike@avanceruk.com. We will consider your circumstances and explain the available remedy. Nothing in this policy limits a remedy or time limit provided by consumer law, or requires you to claim under a manufacturer's warranty instead of your rights against us.
Optional model cancellation form
You may copy and complete this form, but using it is optional. You may instead cancel by email, telephone or another clear statement.
To: O'Keeffe Measurement Limited trading as Avancer UK (Rotosure), 4C Stag Industrial Estate, Atlantic Street, Altrincham, WA14 5DW, United Kingdom. Email: mike@avanceruk.com.
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods: ____________________.
Ordered on [*] / received on [*]: ____________________.
Name of consumer(s): ____________________.
Address of consumer(s): ____________________.
Signature of consumer(s) (only if this form is sent on paper): ____________________.
Date: ____________________. [*] Delete as appropriate.